Andrey Vishnyakov
Director of Business Products, SimpleOne; ITIL 4 Master, ITIL 3 Expert, Practitioner
Published Materials
Business Digitalization: How to Move Your Processes Into a Digital Environment
Article
ESM
+1
Omnichannel Platform: How to Bring Every Communication Channel Together in One Window
Article
ESM
+1
IT Services: Types, Service Catalog, and How to Build a Service-Oriented IT Function
Article
ITSM
+1
Technical Support Automation: How to Bring in AI and Reduce the Load on the Service Desk
Article
ITSM
+1
Service Desk Ticketing Software: What It Is, Why You Need It, and How to Implement It Without Mistakes
Article
ITSM
+1
Internal Service Management: How to Build a Service Approach Across Every Department
Article
ESM
+1
End-to-End Processes: How to Turn Scattered Requests into a Unified Service System
Article
ESM
+1
AI for IT Support: Top Tools, Benefits, How to Implement in 2026
Article
Service Desk
+1
Automating the Back Office: The Role of ESM in Digital Business Transformation
Article
Development tools
+2
The Request Management System: Taking IT’s Best Practices and Making It a Universal Business Tool
Article
Development tools
+2
Essential ESM Platform Tools for Scaling the Service Approach Company-Wide
Article
Development tools
+2
What Is an ESM System and Why Your Business Needs One
Article
Development tools
+2
How ESM Shatters Corporate Silos: 5 Real-World Examples of Cross-Departmental Teamwork
Article
Development tools
+3
Hyperautomation in HR: How Technology is Changing People Management
Article
Digital Transformation
+3