SimpleOne ITSM
Corporate IT service management system. Automate support and operation processes according to ITIL standards on a single platform.
Why companies choose SimpleOne ITSM
ITIL processes "out of the box"
Incidents, requests, changes, problems, SLAs and CMDB — all key ITIL processes work out of the box, including Service Desk for receiving and handling requests. Fast implementation and a high level of automation from day one.
Intuitive UX/UI for user-friendly operation
Drag-and-drop customizations, dashboards and inline editing simplify management. Reduce labor costs, speed up tasks and minimize training time.
Why you need an ITSM system
An ITSM system helps businesses structure IT service management, automate processes and minimize costs. It creates value, reduces risk and optimizes the use of resources to achieve business objectives.
Automation and standardization of processes
| Unified standards for incident, change and IT asset management |
| Automation of routine operations: intelligent distribution of requests, updating knowledge bases |
| Reduction of response time, elimination of errors by minimizing the human factor |
Cost optimization and risk management
| Accounting and auditing of IT assets for rational budget allocation |
| Interactive self-service portal (password resets, standard requests) to reduce staff workloads |
| Incident prevention through predictive analytics instead of reactive remediation |
IT as a strategic business asset
| IT services customized for business tasks: cloud solutions, scalable services |
| Integration with CRM, ERP and BI systems for a unified digital ecosystem |
| Detailed real-time analytics to assess IT's contribution to key company metrics |
IT process automation in accordance with ITIL
Service request management
Optimize the processing of typical and complex requests through intuitive interface and automation
Integration of monitoring systems
Seamless integration with AMS for automatic incident creation and proactive management
Configuration Management (CMDB)
Centralized storage and visualization of IT infrastructure data with automatic updates
Change management
Structured approach to change implementation with risk minimization and automation of approvals
Rapidly onboarding the team and increasing expertise
Detailed documentation
Up-to-date and complete documentation for developers and system administrators in English
| Detailed guides on all aspects of the platform |
| Practical examples and use cases |
| Regularly updated knowledge base |
SimpleOne Community
SimpleOne is not just a platform, it's a living community of professionals
| Expert Forum |
| Constant exchange of experience |
| SimpleOne Champions Program |
Advantages of the SimpleOne platform
A record short Time to Market
| Automatic development staging |
| Full versioning of changes |
| Support for parallel work of multiple developers |
| Flexible change management mechanisms |
Flexible customization of all aspects of the system
| Three development levels: no-code, low-code, pro-code |
| Visual workflow designer |
| Customization of access rights down to individual fields |
| Creation of custom widgets and deep customization of interfaces |
Integration capabilities
Expand your automation capabilities with apps and integrations
| Rich well-documented API |
| Transform Maps tool for customizing data import |
| Ability to import and export data in a variety of formats |
| Ability to seamlessly integrate with telephony, ERP, EDI, RPA and BI systems |
Expand your automation capabilities with apps and integrations
| Rich well-documented API |
| Transform Maps tool for customizing data import |
| Ability to import and export data in a variety of formats |
| Ability to seamlessly integrate with telephony, ERP, EDI, RPA and BI systems |
What clients say about SimpleOne ITSM
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Seamless integration with SimpleOne products
